Warranty/Repair

Black Diamond Warranty

Ski Boot Warranty

Black Diamond Europe Warranty

Black Diamond Ski Boot Warranty & Repair

We at Black Diamond Equipment are stoked you are skiing in our boots. In the event you have any warranty issues that require repairs or parts, we want to make sure we get you back on the snow as fast as possible.

We have hand selected some of the best boot fitting and repair shops throughout the United States and Canada to assist you closer to where you ski. These centers stock a full array of buckles and repair parts for all models of BD boots. Stop in or give them a call. They can often repair your Black Diamond ski boots while you wait.

Good skiing from Black Diamond Equipment!

United States

California

Mammoth Mountaineering

3189 Main Street
Mammoth Lakes, CA 93546
(888) 395-3951

Start Haus

10990 Donner Pass Rd
Truckee, CA 96161
(530) 582-5781

Colorado

Boot Doctor

650 Mountain Village Blvd
Mountain Village, CO 81435 (Telluride)
(970) 728-8954

Neptune

633 South Broadway
Boulder, CO 80305
(303) 499-8866

Ski Haus

1457 Pinegrove Road
Steamboat Springs CO 80477
(800) 932-3019

Ute Mountaineer

308 S Mill Street
Aspen CO 81611
(970) 925-2849

Idaho

Idaho Mountain Touring

1310 Main Street
Boise, ID  83702
(208) 336-3854

Montana

Grizzly Outfitters

11 Lone Peak Drive, Ste 101
Big Sky, MT 59716
(406) 995-2939

Utah

Black Diamond Warranty Center

2084 E 3900 S
Salt Lake City, UT 84124
(801) 278-5552

Vermont

Inner Boot Works

3391 Mountain Road
Stowe, VT 05672
(802) 253-6929

Washington

Custom Boot Service

6500 4th Ave
Seattle, WA 98117
(206) 297-9298

Methow Boot Repair

173 Riverside Ave., Unit 6
Winthrop, WA 98862
(206) 719-5069

methowrepairs@yahoo.com

 

Canada

British Columbia

Guides Hut

671 2nd Ave
Fernie BC V0B 1M0
(888) 843-4885

Quebec

Daniel Lachance Ski Service

2245, chemin du Village
Mont-Tremblant, Québec J8E 1E9
(819) 425-8985

European Warranty

If you're in Europe and have questions for Black Diamond Europe please email them HERE. Or contact our European office via phone or letter at:

Black Diamond Equipment AG

Christoph Merian Ring 7

4153 Reinach, Switzerland
p: +41/61 564 33 23
f: +41/61 564 33 24

Otherwise, please check below for all the pertinent info on ordering from BD...

I have a warranty issue with one of your products. What should I do?

It’s always best to work with the dealer you purchased the item from. If this is not possible you can return any Black Diamond product within terms of our warranty (see below) directly to this address:

Black Diamond Warranty and Repair

2084 East 3900 South
Salt Lake City, Utah 84124
801-365-5555
warranty@bdel.com

Include your name, address, phone number, and a brief description of the problem. Items sent in for repair MUST be cleaned first or it will be returned. Note: This is NOT the address for returning items ordered from our mail order department or website. See "How do I return something I ordered?" HERE.

Limited Warranty:

We warrant for one year from purchase date and only to the original retail buyer (Buyer) that our products (Products) are free from defects in material and workmanship. For headlamps our warranty is for three years. If Buyer discovers a covered defect, Buyer should return the Product to the place of purchase. In the event that this is not possible, return the Product to us at the address provided. The Product will be repaired or replaced at our discretion. That is the extent of our liability under this Warranty and, upon expiration of the applicable warranty period, all such liability shall terminate. We reserve the right to require proof of purchase for all warranty claims.

Warranty Exclusions:

We do not warranty Products against normal wear and tear (such as ski edge cuts and abrasions, outsole wear, etc.), unauthorized modifications or alterations, improper use, improper maintenance, accident, misuse, negligence, damage, or if the Product is used for a purpose for which it was not designed. This Warranty gives you specific rights, and you may also have other rights which vary from state to state. Except for expressly stated in this Warranty, we shall not be liable for direct, indirect, incidental, or other types of damages arising out of, or resulting from the use of Product. This Warranty is in lieu of all other warranties, express or implied, including, but not limited to, implied warranties of merchantability or fitness for a particular purpose (some states do not allow the exclusion or limitation of incidental or consequential damages or allow limitations on the duration of an implied warranty, so the above exclusions may not apply to you).

Warranty/Repair Contact Information:

Warranty/Repair Center

2084 E. 3900 S.
Salt Lake City, UT 84124
801-365-5555, ext. 4
warranty@bdel.com